eCommunication Solutions | Broadband Solutions-Streamyx

First time streamyx users

For new tmnet streamyx customers, you must configure your computer before you are able to go online with tmnet streamyx. Please follow the following steps to configure your computer for the tmnet streamyx service.

Physical layout

Before you can proceed with the installation of the client software, you must set up the connection to the modem, phone line and cables. Shown below are the steps to set up this connection.

STEP 1: Connecting the UTP Ethernet Cable

Connect one end of the Ethernet cable to your modem Ethernet jack and the other end to the Ethernet card on your pc/notebook.

Connect one end of the telephone cable (RJ11) to the line jack of your modem and the other end to the telephone wall socket.

Connect one end of the telephone cable (you need 1 more telephone cable) to the TEL jack of your modem and the other end to the microfilter. Connect the microfilter to the telephone by using another telephone cable (RJ11).

Power Adapter
Power on your ADSL modem by using the power adapter provided.

STEP 5: Verifying the Connection

You should see POWER LED, DSL/LINK LED, DATA LED and ETHERNET LED light up when the ADSL modem is switched ON.

POWER LED Make sure you use only the power adapter provided. Check whether you have connected the power adapter to the DC IN of your modem properly.

DSL/LINK LED Make sure you connect the telephone cable to the line jack properly. If it still doesn't light up, it means the tmnet streamyx service is still not available for your line. Please contact our Technical Support Center or Installation Control Center (refer to list of contact numbers attached in CD sleeve)

ETHERNET LED Please make sure you connect the Ethernet jack of your modem to the Ethernet jack of your Ethernet card properly. Make sure you use only the UTP Cable provided. You can check the status of your Ethernet card from the device manager of your operating system.

For Windows 98, ME and 2000, you will need to install a connection client in order to use the tmnet streamyx service. There are various connection clients available on the market. TM Net customers who have subscribed to the tmnet streamyx service after August 1st, 2003 will now have the option of installing the connection client supplied together with the tmnet streamyx Self Installation CD given to them during registration. Here we'll show how to install the WinPoet client and also the tmnet streamyx Self Installation CD.

Connection client from the tmnet streamyx Self Installation CD
For customers who are using the tmnet streamyx Self Installation CD, insert the CD into the CD-ROM drive and follow the presentation to setup the physical layout of the hardware. At the end of the presentation, click on the "INSTALL" button as shown below, to start the installation. The client included with the tmnet streamyx Self Installation CD can be used with all versions of Microsoft Windows.

The following window appears showing you your PC's system information. If your PC has all check (V) marks appearing next to the information description, you're ready for tmnet streamyx. But if a cross(X) should appear in just one line, click the (X) box, then click "Help" for more details.

If your PC supports it, click Next to install tmnet streamyx. First it will install the required protocol and then it will install tmnet streamyx. If you want to exit from the setup without installing tmnet streamyx, click Cancel.

Select the specified destination directory to install the application. Click on the installation button to install tmnet streamyx to the specified destination directory.

Setup will add the items to the program's group box. You can enter a new group name or select one from the existing Group list. When you are done click continue.

At this stage the destination file (itss.dll) is already in use. Click on Ignore to continue installing tmnet streamyx. Sometimes the destination file has already been installed on your system. If that is so a message will appear saying Version Conflict. If the message appears, you can click either yes or no but at the appropriate time.

On Windows XP or Windows 2000, while updating the protocols you may see this window. Click "Continue Anyway". However, if you don't want to install the protocol, then click "STOP Installation".

During the installation process, if you come across this type of window (Version Conflict), please click on the "Yes" button to continue.

At the end of the installation, you'll be prompted with a message box shown below. Click "OK" to complete the installation.

To get connected to the Internet, select the tmnet streamyx dialer as shown below.

Once the tmnet streamyx dialer is launched, a window similar to the image below will appear. Click on the first button, and key in your user name and password and click on the connect button to log into tmnet streamyx.

Configuring DNS

Windows 2000

1. Go to Start ---> Settings ---> Network and Dial Up Connection
2. Right click on “Local Area Connection” and select properties.

3. Click and highlight the 'Internet Protocol (TCP/IP)' entry and click “Properties”.

4. Click on “Obtain an IP address automatically” and select “Use the following DNS server address”
Details to be used :
Preferred DNS server: 202.188.0.133
Alternate DNS server: 202.188.1.5

Windows 98

1. Double Click: My Computer
2. Double Click: Control Panel ---> Network.
3. Make sure the network card (Ethernet card) is installed and in working condition. Select the TCP/IP entry for the network card and click on the “Properties” button.

4. Select the DNS Configuration tab. Select “Enable DNS” and the add DNS address under the DNS Server Search Order. For the Host field you can put your preferred name and as for the Domain, please use tm.net.my. Type 202.188.0.133 and then click “Add” followed by 202.188.1.5 and click “Add”.

Windows XP

1. Go to Start ---> Control Panel ---> Network Connections
2. Right click on the Local Area Connections and select Properties
3. Select the “General” tab and highlight the TCP/IP entry. Click “Properties”.

4. Select the “Use the following DNS server address option”
5. Enter the following particulars
- Preferred DNS server: 202.188.0.133
- Preferred DNS server: 202.188.1.5

Setting up browser

Launch Internet Explorer (IE). Within IE, go to Tools ---> Internet Options. Then,
1.Under the Internet Options window, click the Connections tab.

2.Under the Connection tab, ensure that the option, 'never dial a connection' is selected. (As shown below)

Configuring Email client

You can use any e-mail client to check your tmnet streamyx e-mail account. Here we will guide you how to configure your Microsoft Outlook Express to retrieve your email. You can also check your tmnet streamyx email at http://webmail.tm.net.my.

Launch your Microsoft Outlook Express
1. Select Accounts from the Tools menu.

2. Click on the Mail tab.

3. Click on the Add button and choose Mail.

4. The 'Internet Connection Wizard' enter your preferred name in the 'Display name' field. Click Next.

5. Insert your e-mail address in the field provided. You should enter your full email address (username@streamyx.com). Then click Next to continue.

6. For the incoming mail server section, select POP3.
Incoming mail (POP3 or IMAP) server: pop.streamyx.com
Outgoing mail (SMTP) server: smtp.streamyx.com

7. Type in your username and password (see screenshot below). For your username, type in your full email address (username@streamyx.com). Click Next to continue.

8. Now click 'Finish'. Your tmnet streamyx email account has been successfully configured.